Flawless after-sale support and service
At S.M.K., achieving a sale isn’t the end goal. In fact, it is the commencement of a new relationship, which we wish to nurture and strengthen with our after-sales support and service. We wish our clients to focus more on running and improving their operations than worrying about the quality of our output. This is exactly why we’ve created an after-sale support and service process that has not only raised our customer satisfaction rate but has also heightened industry standards and expectations.
We’ve dug deep into our 50-year-old experience and leveraged our industry knowledge to set up a process that addresses every key after-sales client concern. This has enabled us to deliver quick and efficient after-sale service and support for issues of any complexity level. From our front-line customer service executives to our experienced back-end craftsmen, each one of us are trained and skilled to help you have the best after-sale support and service experience in the bus body building industry.